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and enthusiasm to set yourself and others challenging unambiguous targets。
The resilience to deliver 。 The courage and self…confidence to tackle
unfamiliar problems and go against the crowd when necessary
Relationships Do you have the ability to work efficiently with others
in a team ？。 Genuine respect and concern for people 。 Valuing contributions
from others regardless of culture or status 。 Demonstrating honesty and
integrity in all actions。 Creating trust through open and direct munications。
Persuading others through the inspiration ， sensitivity and clarity of
their argument。 Arranging clear means of munication and decision making
We look at these three qualities throughout our application process。
If you can demonstrate the above qualities in greater quantity than most
of your contemporaries，there's a great deal on offer at Shell。
以上就是壳牌的 C。A。R。 人才标准。据笔者所知，除了 C。A。R。 标准，近年
壳牌公司还认识到拥有技术素质（Technology）的人才在实践中发挥了更大的作
用，因此把 Technology 也作为校园招聘人才选拔的一项重要标准，每年会专门
招收具有技术知识和背景的部分人才，即按 C。A。R。T。 四项标准从学生中选拔领
导人才。
壳牌的 C。A。R。 翻译成中文如下：
分析力成就力关系力
… 能够迅速分析数据和快 …给自己和他人设定有挑 …真诚地尊重和关心他人
速学习战性的目标
… 以事实为依据进行判断， …百折不挠 …毫无偏见地尊重他人的而非依靠感
性价值
… 分析外部环境的约束 …用于处理不熟悉的问题， …通过公开和直接的沟通
在必要时反对多数人的创造信任意见
… 分析潜在影响和联系 …以热情、关心他人的态度和清晰的论证说服他人
… 在复杂和不确定环境中 …进行条理清晰的沟通和进行管理决策
… 提出创造性的、行之有效的解决方案
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2。2。3 通用电气（GE）的人才标准
通用电气（GE）被称为世界 CEO的摇篮，在人才选拔和培养方面拥有深厚的
底蕴，我们再来看一下 GE 关注员工的哪些素质？
Self Confidence 1。 Demonstrate strong belief in his/her ability to
solve problems and achieve a successful oute。 2。 Learns from openly
admitting past mistakes & makes appropriate changes。 3。 Displays“can
do” attitude and enjoys personal challenge。 4。 Demonstrates authority
and assurance in dealing with people at all organizational levels。 Initiative
5。 Proactively identifies opportunities and takes responsibility for needed
action。 6。 Not discouraged by barriers； confronts them as challenges
to overe。 7。 Takes calculated risks； introduces nontraditional methods
to get job done。 8。 Pushes self and others to try new approaches。 9。 When
needed， obtains resources from outside primary area of responsibility。
munication 10。 Identifies information needs of others and provides
it in an appropriately simple format and amount。 11。 Shares information
within the team accurately and openly to ensure effective and timely goal
execution。 Change Facilitation 12。 Reacts to change as a positive challenge
and translates it into opportunities（vs。 avoiding change as a problem）。
13。 Conducts ongoing critique of current practices and constantly
seeks/implements new approaches to improve productivity and effectiveness
（e。g。…work…out & best practices ）。
14。 Revises tactics/strategies in response to changing customer and
market priorities。 Relationship Building 15。 Treats employees at all levels
in a validating ， respectful manner（believes in the unique value of
differences among co…workers）。
16。 Develops long…term partnership relationships with internal/external
customers。 17。 Tailors relating style to match different customers‘ and
GE colleagues ’ unique personalities ， work pressures ， and organizational
cultures。 18。 Builds trust by consistently displaying ethical and responsible
behavior。 Team Leadership 19。 Builds consensus among team members for
important goals/decisions。 20。 Identifies and appropriately utilizes other
employees ‘ capabilities and expertise。 21。 Supplies appropriate team
members with information needed to facilitate high quality work。 22。 Recognizes/gives
full credit for other team members’ and associates ‘ contributions。
23。 Seeks out specialized advice & counsel as required。 Decisiveness 24。
Develops and implements appropriate course of action even with limited
information。 25。 Knows which decisions should be made quickly and which
require more thought。
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26。 Holds people accountable for deadlines & outes and confronts
differences directly to get agreement/consensus。 27。 Accepts full responsibility
for his/her decisions。 Concern for Effectiveness 28。 Continually looks
for better ways to get things done。 29。 Anticipates and understands that
achieving excellence may require many design revisions。 30。 Sets/maintains
high work standards and expectations。 31。 Persists in focusing on key
task requirements。 Technical Ability 32。 Business Analysis– identifies
key issues in plex situations。 33。 Financial Technique – appropriately
applies financial concepts and related analytic tools。 34。 Data Integrity
– produces quality and timely projects ， reports， etc。 35。 Creative
Initiative– takes independent and original thought to introduce new concepts
and processes。 36。 Control– develops systematic and efficient follow…up
routines。
笔者点评：GE以上的标准详细阐述了一个全面的人才所应拥有的素质，并且
给出了每项素质的详细描述。如果您已经仔细看过了上面 GE 的标准，那么恭喜
您，您拥有非常出众的耐心，您将在今后的“网申”过程中发现耐心是多么的重
要；对于没有仔细阅读以上内容的同学，推荐您再次阅读一次，英语很重要，甚
至最重要，把以上标准背诵下来对于面试时回答问题会有帮助。
2。3 环境允许或支持我做什么？
分析清楚外部的机会与威胁，与自身愿望、自身优势相结合，制定自己合适
的发展道路，选择适合自己的起点。
回答这个问题前要分析周边的环境，包括学校、本市、本省、本国，甚至国
际上的环境；分析内外环境给自己职业生涯的机遇和阻碍，只要认为自己有可能
借助的环境，都应在考虑范畴之内；分析在这些环境中，自己可能